A brief telephonic conversation.
Me: Hello
She: Good afternoon sir, am i speaking to Mr. Gaurav Mittal ?
Me: Yes
She: Sir, this is Neha calling from Citibank. Thank you for having a Citibank Suvidha account with us.
Me: Ah-ha
She: Sir, as you are our privileged customer, Citibank is happy to offer you a personal investment service. We have a very good triple investment plan with Birla Sun Life which will take care of your children education, health problems of you and your family and your retirement. You will get a tax saving under Section 80C and Section X ( I forgot the technical name )
Me: Actually, i am not..
She: Sir, this is not a sales call. This is a service we are offering to only our preferred customers only.
Me: Ok, but i am not in a position to invest money ( genuinely ).
She: Sir, I am in a position where i can arrange for a personal investment cum relationship manager who will come to meet you at your convenient time. He will explain everything to you on paper. This is a free counseling and will take only half an hour to one hour of your time. You may change your mind after meeting him. So at what time should i send him to meet you today ?
Me: Sorry, i cannot meet as i don't think i am in a position to invest money ( genuinely ).
She: Sir, this is a very good plan only available for some time and will have guaranteed returns. You can even start with a very small amount.
Me: Sorry, i can't.
She: No problem sir, may be in future you may be interested in this. Thank you for your time. Have a nice day.
Me: Thank you. Bye.
Do you see the few bold words above ?
your children education, health problems of you and your family - They have assumed i have children and health problems or may be in future i will have. Great!
Actually, i am not..They don't let you speak much. As soon as she sensed a negative response, she made me feel important.
convenient time...free...today First she said convenient time and later assumed i will have some convenient time the same day. And even if it is free counseling, don't we say, Time is Money ?
He...him One might fall for the trap that some girl with a beautiful voice will come to meet you. Check the pronouns used and try to remember the grammar rules.
only available for some time..future First she said it is available for short time and then left open the possibility to call again in future. May be that future is next Saturday.
Anyways. Few inferences and some questions.
Almost 90% of the time a girl/women/lady will call me for these investment, insurance and intrusive calls. I may be wrong if they have invented a way to speak in female voice just like they can acquire English accent of USA or UK.
I wonder who calls potential female clients ? Females or males ? Or is it only the male brigade that is most vulnerable to convincing acts over phone ?
These telemarketing departments of banks or third party ( in case the business is outsourced ) must be having a very healthy gender ratio and may be even titled towards females. Takeaway from it, I would give the example of telemarketing job if any heated discussion comes up regarding gender ratio at work.
They have evolved in the sense that now some of them only call on Saturday because on weekdays we find it very easy to say, " I am busy"
Citibank female employees must be having most pleasing voice and polished English. I would love to talk to them for hours if they do not mention a single instance of investment. At least my English will improve if nothing else.
Next Saturday is approaching .. :)
Me: Hello
She: Good afternoon sir, am i speaking to Mr. Gaurav Mittal ?
Me: Yes
She: Sir, this is Neha calling from Citibank. Thank you for having a Citibank Suvidha account with us.
Me: Ah-ha
She: Sir, as you are our privileged customer, Citibank is happy to offer you a personal investment service. We have a very good triple investment plan with Birla Sun Life which will take care of your children education, health problems of you and your family and your retirement. You will get a tax saving under Section 80C and Section X ( I forgot the technical name )
Me: Actually, i am not..
She: Sir, this is not a sales call. This is a service we are offering to only our preferred customers only.
Me: Ok, but i am not in a position to invest money ( genuinely ).
She: Sir, I am in a position where i can arrange for a personal investment cum relationship manager who will come to meet you at your convenient time. He will explain everything to you on paper. This is a free counseling and will take only half an hour to one hour of your time. You may change your mind after meeting him. So at what time should i send him to meet you today ?
Me: Sorry, i cannot meet as i don't think i am in a position to invest money ( genuinely ).
She: Sir, this is a very good plan only available for some time and will have guaranteed returns. You can even start with a very small amount.
Me: Sorry, i can't.
She: No problem sir, may be in future you may be interested in this. Thank you for your time. Have a nice day.
Me: Thank you. Bye.
Do you see the few bold words above ?
your children education, health problems of you and your family - They have assumed i have children and health problems or may be in future i will have. Great!
Actually, i am not..They don't let you speak much. As soon as she sensed a negative response, she made me feel important.
convenient time...free...today First she said convenient time and later assumed i will have some convenient time the same day. And even if it is free counseling, don't we say, Time is Money ?
He...him One might fall for the trap that some girl with a beautiful voice will come to meet you. Check the pronouns used and try to remember the grammar rules.
only available for some time..future First she said it is available for short time and then left open the possibility to call again in future. May be that future is next Saturday.
Almost every week i get a call having similar flavor as above. Sometimes it is Citibank and at others some other bank. It usually comes on a Saturday afternoon. They try to convince me to invest. When i express my inability to do so they want me to meet their investment cum relationship manager who will come to explain everything.
Above was a very professional and polite conversation. Professional from her side and polite from my side. Honestly, i do not feel good when i get such calls and i refuse though i try my best to refuse politely. On few occasion i have been rude also. I have registered myself on 'Do Not Disturb' but i still get calls so one can assume there must be some loopholes in this 'DND' policy. I refuse for genuine reasons but i believe some moody or crisil must have given me a AAA rating in some database which every telemarketing department has access to. If i get the connection details of such database, i would try to drop that database. I am ready to pay a hacker for this service too.
Above was a very professional and polite conversation. Professional from her side and polite from my side. Honestly, i do not feel good when i get such calls and i refuse though i try my best to refuse politely. On few occasion i have been rude also. I have registered myself on 'Do Not Disturb' but i still get calls so one can assume there must be some loopholes in this 'DND' policy. I refuse for genuine reasons but i believe some moody or crisil must have given me a AAA rating in some database which every telemarketing department has access to. If i get the connection details of such database, i would try to drop that database. I am ready to pay a hacker for this service too.
Anyways. Few inferences and some questions.
Almost 90% of the time a girl/women/lady will call me for these investment, insurance and intrusive calls. I may be wrong if they have invented a way to speak in female voice just like they can acquire English accent of USA or UK.
I wonder who calls potential female clients ? Females or males ? Or is it only the male brigade that is most vulnerable to convincing acts over phone ?
These telemarketing departments of banks or third party ( in case the business is outsourced ) must be having a very healthy gender ratio and may be even titled towards females. Takeaway from it, I would give the example of telemarketing job if any heated discussion comes up regarding gender ratio at work.
They have evolved in the sense that now some of them only call on Saturday because on weekdays we find it very easy to say, " I am busy"
Citibank female employees must be having most pleasing voice and polished English. I would love to talk to them for hours if they do not mention a single instance of investment. At least my English will improve if nothing else.
Next Saturday is approaching .. :)