Please Call our 24/7 call centre executive. I am becoming afraid of this line. Whenever any service provider tell me this i feel challenged. Although if you think about it logically it is very easy and physically comfortable. You no longer have to leave the comfort of your home or office to get petty things done. But the way service providers market this 24/7 call concept, they have increased our expectations too much and when we don't get things done it leads to frustration. You feel you are not smart enough to get your work done over phone. The outcome of your attempt to call customer care is all likely events of a probability question.
Every service provider wants to automate every service. They are becoming too obsessed with it. They want to eliminate all queries, requests and confirmations having face to face. They all boast of their customer care ( Do they really care? ) In the process of providing all services automated through IVRS they have gone monolithic. They don't even present the option of speaking directly to any executive unless you navigate and explore all their marketing offers and menus. I usually get lost in this maze and cut my phone to escape from it. They have completely forgotten the term 'User Friendly'. As soon as you dial they will present you with some marketing offer for some time. Then you will be presented with a language option. It doesn't matter if you choose hindi, many of the executives will initially speak in English. Then comes the main menu which is most of the times too long and even for 1 category like credit they will again have sub menu. Suppose you select credit card they will ask for 16 digits credit card number to go further. As soon as you enter it and it will give your present due amount. Who the hell asked for it? I called in for cancelling my credit card. By the time you end logging your request you have spent more than 5 minutes. Huh, that's the revenue for telecom operator in most cases.
Its not so smooth and comfortable after all. I feel afraid of the idea that they might bring in the option of customer care very soon to take queries and complaints about customer care itself.
Every service provider wants to automate every service. They are becoming too obsessed with it. They want to eliminate all queries, requests and confirmations having face to face. They all boast of their customer care ( Do they really care? ) In the process of providing all services automated through IVRS they have gone monolithic. They don't even present the option of speaking directly to any executive unless you navigate and explore all their marketing offers and menus. I usually get lost in this maze and cut my phone to escape from it. They have completely forgotten the term 'User Friendly'. As soon as you dial they will present you with some marketing offer for some time. Then you will be presented with a language option. It doesn't matter if you choose hindi, many of the executives will initially speak in English. Then comes the main menu which is most of the times too long and even for 1 category like credit they will again have sub menu. Suppose you select credit card they will ask for 16 digits credit card number to go further. As soon as you enter it and it will give your present due amount. Who the hell asked for it? I called in for cancelling my credit card. By the time you end logging your request you have spent more than 5 minutes. Huh, that's the revenue for telecom operator in most cases.
Its not so smooth and comfortable after all. I feel afraid of the idea that they might bring in the option of customer care very soon to take queries and complaints about customer care itself.
es bhagam bhaag zindagi mein jab koi kisi se bina matlab talk nahi karta...tab tum kise se baath karne ke liya sirf ek MENU dooor ho... I think u should feel lucky and have no complaints..Rest is Life !!! NJOY
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